Virtual appointments are now available!

We encourage students to utilize virtual options when seeking assistance. You can reach our office by email, online chat, phone or virtual appointment.
Please visit healthalerts.unt.edu for up-to-date information on UNT’s response to the coronavirus.  The following hotline (844-366-5892) is open M-F, 8am - 8pm, to answer questions and concerns surrounding COVID-19.

Student Choice Refund Options

The University of North Texas has partnered with Nelnet to process student refunds for all UNT students. This partnership allows for more efficient processing of refunds.  Refunds sent to Nelnet will be processed according to the refunding method the student has elected.

In order to minimize delays, students should log into myUNT and make a refund method selection. Failure to select an option will result in a paper check being mailed to your mailing address on file.

  • Direct Deposit (ACH) – If you choose this option, you will need to enter your existing bank routing and account numbers.  Typically this takes 3-4 days for the money to become available in your account from the date your refund is processed. 
  • Prepaid Debit Card - If you choose this option, you will need to enter the routing and account numbers for the card.  Typically this takes 3-4 days for the money to become available in your account from the date your refund is processed.

Important Information Regarding Refunds  

Some types of financial aid can only be used to pay for certain charges. Therefore, you may receive a refund even if you have outstanding charges on your student account. If a balance remains on your account after you receive a financial aid refund, you are responsible for paying it in full on time each semester.  Please review your student account frequently throughout each term for balances owed.

It is important to note that credit balances resulting from self-payments (ex. Cash, check, credit card, etc.) will be used to pay any outstanding debt owed to the University, to include debt for future terms.  Credit balances resulting from sponsored payments will be reviewed to determine whether the funds should be returned to the sponsor.


 

  • What is a refund?
    A refund is issued by Student Financial Services when a credit balance exists on a student account after all eligible tuition and fees are paid. Refunds may consist of excess financial aid and/or other payments applied to a student account.
    UNT Student Financial Services processes refunds to students and to parents who have been approved for a Direct PLUS Loan.
  • What is the difference between a disbursement and a refund?
    A disbursement is the process in which financial aid and/or scholarships are released to the school to pay towards eligible charges on a student's account.
    A refund is the process in which any remaining funds not used for applied to your tuition, fee and other eligible expenses you owe are paid to you.
    Refunds will be released to the refund method that you have selected through Nelnet (Direct Deposit or Reloadable Debit Card).
  • Who processes refunds?
    UNT Student Financial Services processes refunds to students and to parents who have been approved for a Direct PLUS Loan.
  • Who is Nelnet? What services do they provide?
    Nelnet Business Solutions is a third-party provider of online student account services. UNT has partnered with Nelnet Business Solutions to provide payment and refunding services to UNT students.
  • What are my options for receiving a refund?
    1) Direct Deposit to your bank account (3-4 business days from the date UNT processes the refund)
    2) Deposit to a reloadable debit card provided by the student (3-4 business days from the date UNT processes the refund)
  • How do I select a refund method?
    1) Log in to myUNT.
    2) Click on the Student Account tile.
    3) Click on the "Refunds" link on the left side of the screen.
    4) Click on "Manage UNT Refund Choice".
    This will take you out to the QuikPAY/Student Choice Refunds site where you can select your refund preference.
  • What if I don't make a refund selection choice?
    By selecting a refund preference through Student Choice Refunds you are ensuring that any refunds due to you will be delivered as expediently as possible. If you do not select a refund preference, your refund will be mailed to you by Student Financial Services.
  • Can I change my refund method after it is set up?
    Absolutely. You can change your refund preference at any time by logging into myUNT and following the steps to access your Student Choice Refunds portal. Once your new refund preference is selected it will be used for any future refunds issued by UNT.
  • Will I be notified that a refund is being processed?
    Yes, you will receive an email once your refund has been sent to Nelnet for processing. You can also view your student account and any refunds within myUNT at any time. To view the status of your refunds, log into myUNT and click on Student Accounts, Account Services and then “Term Summary”. Your refund(s) will appear at the bottom of your Term Summary.
  • I have the BankMobile Vibe account. Can I continue to use that account?
    The University of North Texas will cease its contractual agreement for refunding services with BankMobile on December 31, 2019.
    If you have a BankMobile Vibe account, you can still use it to receive your student refund, although you may have to pay service charges on that account after January 1, 2020. Please review the terms of your Vibe Checking Account for more information about potential fees.
    If you prefer to continue using your BankMobile Vibe account to receive your refund you must set it up as Direct Deposit within Nelnet Student Choice Refunds. To begin, please log into myUNT.

     

    For more information about BankMobile, call their customer care phone line at 1-877-327-9515, or go to the following website: https://www.refundselection.com/refundselection/#/welcome/continue

  • If I have a BankMobile Vibe account, where can I access ATMs?
    ATM Accessibility
    BankMobile – Vibe (previously Higher One®) customers have access to the Allpoint network, the largest ATM network. Customers are able to get their cash surcharge-free at 55,000 ATM’s worldwide! Please click on the Allpoint network locator to find the location closest to you.
    ATM Locations
    - Your Existing Bank - Check your bank's website for the ATM locator to find the closest location to you.
    - Vibe Account Debit Card - This card can be used at any of the Allpoint locations.
    - Wells Fargo and Bank of America ATMs are located on the UNT Denton campus in various locations.