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Important Information Regarding Refunds
Some types of financial aid can only be used to pay for certain charges. Therefore, you may receive a refund even if you have outstanding charges on your student account. If a balance remains on your account after you receive a financial aid refund, you are responsible for paying it in full on time each semester. Please review your student account frequently throughout each term for balances owed.
It is important to note that credit balances resulting from self-payments (ex. Cash, check, credit card, etc.) will be used to pay any outstanding debt owed to the University, to include debt for future terms. Credit balances resulting from sponsored payments will be reviewed to determine whether the funds should be returned to the sponsor.
The University of North Texas has partnered with BankMobile (previously Higher One®) to process student refunds for all UNT students. This partnership allows for more efficient processing of refunds. Refunds sent to BankMobile will be processed according to the refunding method the student has elected.
In order to minimize delays, students should log into the UNT refunding preference website by CLICKING HERE and make a refund method selection. Failure to select an option will delay your refund.
To view our institution's account fee data and contract monetary/non-monetary considerations and contracts with BankMobile, a Division of Customer Bank, click here.
Students should choose the refund option that best fits their needs. FDIC's "Money Smart" is a good resource to consult when deciding which option to choose. Please note that if you do not select a refunding option, any refunds due to you may be delayed.
For New Students
Students that are new to the university will receive a GREEN ENVELOPE sent to the mailing address listed on your student account after you have registered for at least 6 hours or have a credit balance on your account to be refunded. The envelope will contain a personal code to login to the UNT refunding preference website which can be accessed by CLICKING HERE. Follow the directions to choose 1 of the 3 options listed above to receive your refund. All options are free to students for refund processing (other fees may apply).
For Returning Students
Students that have not yet chosen their refunding preference will need to locate the previously mailed GREEN ENVELOPE or contact Student Financial Services for assistance.
BankMobile – Vibe (previously Higher One®) customers have access to the Allpoint network, the largest ATM network. Customers are able to get their cash surcharge-free at 55,000 ATM’s worldwide! Please click on the Allpoint network locator to find the location closest to you.
FREQUENTLY ASKED QUESTIONS:
The answers to many of your questions can be found by CLICKING HERE.
When will I receive the green envelope?
Students that are new to the university will receive a GREEN ENVELOPE sent to the mailing address listed on your account after you have registered for at least 6 hours or have a credit balance on your account to be refunded.
How do I select a refund preference?
Selecting your refund preference can only be completed online. However, never fear...it's fast and easy! To ensure timely disbursement of your refund, please select your refund preference as soon as possible. To get started, simply:
When selecting your refund preference, we suggest making a mental note of your password and/or PIN for future use in logging into your account or Profile.
How can I change my refund preference?
You may change your refund preference at any time at no cost to you. It's quick and easy!
Please be aware that changes to your refund preference only affect future refunds, not refunds that have already been disbursed.
How does the Vibe Debit Card work?
Please note: The Vibe debit card is only one of 3 available refund options and is not required. However, a refund selection must be made by every eligible student even if you are not expecting a refund.
The Vibe debit card is a non-interest bearing, FDIC insured internet-only checking account, serviced by BankMobile. with student-focused features. Funds are deposited to the Vibe debit card the same business day they are released by your school. With theVibe debit card you can enjoy:
How do I get my PLUS refund check verified to be cashed?
What if my check has been verified but I need to cash it with a different merchant?